Services
At MAS, our VIP Services are designed with your passengers’ comfort and satisfaction in mind. We understand that travel can be demanding, and that’s why your passengers rely on you to make their experience as enjoyable as possible. We fully grasp the importance of providing the right assistance at the right time, and this is what drives us to be leaders in the industry.
Our highly trained and professional team efficiently responds to thousands of wheelchair requests annually, ensuring passengers with reduced mobility enjoy a seamless journey. But our dedication doesn’t stop there; we also cater to countless passengers in queues and their valuable belongings with our first-class baggage service. Whether at the ticket counter or at the gate, our commitment is to provide exceptional assistance at every step of the process.
In the competitive world of the airline industry, we understand that service excellence is paramount. That’s why, at MAS, we take pride in being recognized by our customers as the best service in the airline industry. Our dedication to customer satisfaction and operational efficiency is what propels us to excel.
Delivering quality VIP Services not only enhances your passengers’ experience but also has a positive impact on your business. Satisfied passengers are more likely to repeat their journeys and recommend your airline to others. Furthermore, quality content is crucial for your online presence. By highlighting our assistance services, your company can improve its position in search engines and attract more passengers seeking an unforgettable travel experience.
At MAS, our passion for excellence and customer satisfaction drives us to continue providing the best VIP Services in the airline industry. Allow us to be your trusted partner in ensuring that your passengers have seamless and comfortable journeys, thereby enriching your reputation and success in the industry.
Passenger Mobility /Wheelchair services
MAS offers special services for passengers with reduced mobility (PRM). The PRM service is offered to travelers whose mobility is restricted due to a physical or mental disability or related limitations. Our trained staff accompany passengers before departure or after arrival on their way through the airport and from/to the aircraft. The services include the use of wheelchairs, electric carts and special vehicles to help a passenger in a wheelchair to the aircraft door.
Airline Operations and Passenger services:
MAS teams are responsible for coordinating the boarding of passengers onto aircraft, as well as deplaning. When it is time to board, we check each passenger's boarding pass. We announce boarding times and any news related to the flight. Passengers in the gate area can board a plane at specific times according to seating class and row and make sure no one gets left behind.
Passengers check in:
At check-in counters and boarding gates of over different airports at US, MAS employees are the first point of contact for travelers from all over the world. air We aim to make every journey special right from the start. High training standards prepare our employees to meet the individual needs of our customers with best solutions.
Baggage services:
We process delivery baggage services in a timely manner. Our agents are trained to provide best customer service.
Skycap / Porter Services:
Ease your travel while we carry your luggage. Skycap and Porter service is available to help you with your luggage and make your journey a little more comfortable. Porter staff will help you carry your luggage and escort you to the check-in counter.
Unaccompanied Minor’s Services:
Our service includes: Early boarding to allow extra time to get settled and meet the flight attendants An airport escort to help your child to the gate for flight connections. Escorting the child to the authorized adult picking them up when they land Keep in mind, our flight attendants will be busy with onboard duties and can’t continuously monitor your child during their flight. Let your child know to ring the call button if they need anything.
Aircraft Security Services:
MAS has ten years of experience providing aircraft security services to different airlines in international aviation. Prioritizing the safety and security of the flight, MAS has expertise in identifying threats and working seamlessly with our airline customers. We offer the most efficient and effective security solutions.
Janitorial services:
We offer the highest quality in disinfection services in South Florida Airports. Backed by a national brand with over ten years of experience, our locally owned cleaning experts are committed to increasing the health, safety and cleanliness of your unique environment.
Dispatch and ATC filing:
Our flight Dispatch services provide flight planning for all phases of flight and ATC filling, with excellent services.
Increase the Passengers and ground handling Experience with Management Aviation Services.
Our services primarily cater to various airlines, with a focus on passenger assistance, which includes wheelchair service, baggage handling both inside and outside airports, as well as sky cap and porter services.